JRA Consumer Database Privacy
Statement
This is the online panel website for J. Reckner Associates, Inc. (JRA). JRA is a leading opinion research company contracted by major manufacturers and service providers to help them understand how to better serve you, the consumer. By joining our panel, you will be able to supply our clients with your opinions regarding their products and services, improving the quality of what is offered on the marketplace today.
JRA's Panel Members may complete surveys to provide feedback and
opinions on a range of consumer-related, lifestyle, advertising and other
questions, and may contribute other types of data along with other Panel
Members. Active Panel Members receive certain benefits from J. Reckner Associates, Inc. in
exchange for participating in surveys.
J. Reckner Associates, Inc. respects the privacy of every
Panel Member. This Privacy Statement outlines the information J. Reckner Associates, Inc. will
collect and how we will use that information. This Statement will also tell you
how you can verify the accuracy of your Personal Information (defined below)
submitted to J. Reckner Associates,
Inc. and how you can request that we delete or update your Personal
Information.
This Privacy Statement is intended to describe some of the
ways that we implement the principles of our Privacy Policy for Domestic and
Global Information in connection with our online survey research
activities. We invite you to read our Privacy Policy for Domestic and Global
Information in order to understand those principles. We've developed this
privacy statement from industry guidelines and standards, and local, national,
and international laws and requirements. All privacy practices and methods
described in this statement apply only insofar as permitted by the applicable
standards, laws and requirements. In addition, as a member of the Council of
American Survey
Research
Organizations ("CASRO"), the professional trade association of survey research
companies, J.
Reckner Associates, Inc. adheres
to the mandated CASRO Code of Standards and Ethics for Survey Research. You may
visit CASRO, and view the CASRO Code, at www.casro.org.
During the J. Reckner Associates, Inc. recruitment
process, J. Reckner
Associates, Inc. may collect personal information such as your name,
address, and the names and ages of members of your household ("Personal
Information"). In addition, J.
Reckner Associates, Inc., frequently asks Panel Members for
characteristics (such as health problems or consumer habits), attributes, and
demographic information (such as age, income, gender) (collectively,
"Demographic Information").
You are in
control of the Personal Information and Demographic Information that you
provide to J. Reckner
Associates, Inc. We rely on you to provide updates to your Personal
Information and Demographic Information. You can:
•
Ask for a copy of your Personal Information or Demographic Information.
• Ask for your Personal Information or
Demographic Information to be corrected or updated.
• Ask us to remove your Personal
Information or Demographic Information from your records.
To do this,
please contact us using the links provided later in this statement. J. Reckner Associates, Inc. will
use reasonable efforts to provide the requested information to you.
J. Reckner Associates, Inc. may, in the course of interacting with
Panel Members, gather other types of information from Panel Members ("Operating
Information"). For example, as a JRA Panel Member, you will receive surveys
from J. Reckner
Associates, Inc. on a regular basis. These surveys will ask questions
about your interests, needs, and attitudes. We will receive your responses to
these surveys. Similarly, if we offer other features, services, or programs in
which you explicitly agree to participate, then J. Reckner Associates, Inc. will receive
information from those features, services, or programs.
HOW WE USE
YOUR INFORMATION:
A)
PERSONAL AND DEMOGRAPHIC INFORMATION
Personal
Information may be used to set up e-mail accounts for each household member who
is 13 years of age or older, to communicate with you and your household
members, and to assist you with questions that you may have about the JRA Panel.
It may also be used for panel recruitment, contest entry processing or delivery
of free gifts to members of the JRA Panel. Personal Information concerning
location or address is also used to ensure that our panel accurately represents
the country's population as a whole.
Panel
Members are asked for Demographic Information in order to pre-qualify members
or households for surveys that target specific groups. We also use this
information to ensure that our panel accurately represents the country's
population as a whole.
J. Reckner Associates, Inc. uses Personal Information and Demographic
Information solely in the conduct of its research business. Personal
Information or Demographic Information may be combined with information
collected about you by J.
Reckner Associates, Inc. or third parties with your express permission,
with information that is collected about you from public records, or with
information that J.
Reckner Associates, Inc. may acquire from third parties that have a
legal right to provide such information to J. Reckner Associates, Inc.
B)
OPERATING INFORMATION
J. Reckner Associates, Inc. uses Operating Information solely in the
conduct of its research business. As is the case with Personal Information and
Demographic Information, Operating Information may be combined with information
collected about you by third parties with your express permission, with
information that is collected about you from public records, or with information
that J. Reckner
Associates, Inc. may acquire from third parties that have a legal right
to provide such information to J. Reckner Associates, Inc.
A)
HOW
WE MAY SHARE INFORMATION:
Personal
Information regarding Panel Members will never be shared with any third parties
without your express permission, except that we may disclose your information
if we believe we are required to do so by law, if we need to do so to protect
someone's safety or our rights or property, or in order to comply with this
policy or other policies that may be applicable.
In addition,
occasionally J. Reckner
Associates, Inc. will share contact information, such as name and
address, with third parties with whom we have partnered to provide specific
services to J. Reckner
Associates, Inc., or services on behalf of J. Reckner Associates, Inc., such as panel
recruitment, contest entry processing or delivery of free gifts to JRA Panel
Members. These partners have agreed not to share or resell this data and they
are contractually obligated not to use any personally identifiable information
except for the purpose of providing these services, unless you enter into a
relationship with them that would directly allow them to do so.
J. Reckner Associates, Inc. collects and shares Demographic
Information and Operating Information with its research clients in an anonymous
form. Our research clients will never receive Personal Information of Panel
Members, nor will they be able to identify Panel Members, without your express
permission.
J. Reckner Associates, Inc. is an expanding business, and like other
companies, we sometimes acquire or divest business units. As part of such
transfers, we may convey the business assets of the particular business unit,
including Personal Information, Demographic Information, or Operating
Information of Panel Members.
B)
DATA TRANSFERS:
Your Personal Information, Demographic Information, and
Operating Information will generally be stored in our J. Reckner Associates, Inc. databases, which
are located in the United States. For easier processing of e-mail
communications, contests, sweepstakes, or other marketing purposes, however,
your Personal Information, Demographic Information, or Operating Information
may be sent, usually on a temporary
basis, to countries outside the United States or the European Union. J. Reckner Associates, Inc. data
protection standards are the same, regardless of where your information is
stored.
J. Reckner Associates, Inc. adheres to United States/European Union
Safe Harbor principles. If you feel that Safe Harbor privacy principles may
have been violated by J.
Reckner Associates, Inc., you may contact us with your complaint at:
J. Reckner Associates, Inc.
Corporate Headquaters
587 Bethlehem Pike
Suite 800
Montgomeryville, PA 18936-9742
215.822.6220
(email: panelinfo@reckner.com)
or CASRO
3
Upper Devon
Port
Jefferson, NY 11777
(email:
casro@casro.org)
(telephone:
631-928-6954)
J. Reckner Associates, Inc. is a member of CASRO.
J. Reckner Associates, Inc. believes that it's especially important
to protect children's privacy online and encourages parents and guardians to
spend time online with their children to participate and monitor their Internet
activity.
J. Reckner Associates, Inc. complies with all applicable national and
international children's privacy regulations. We comply with the Children's
Online Privacy Protection Act of 1998. We do not permit children who are under
13 years of age to become JRA Panel Members. We do not collect any Personal
Information from children under 13 years of age except date of birth and gender.
As part of the
registration process for new Panel Members, we collect from the new Panel
Member the names of each individual in the Panel Members' household, which may
include the names of children who are under 13 years of age. Occasionally we
may send a survey to a Panel Member who is a parent or guardian of a child
under the age of 13 that asks that Panel Member to have his or her child who is
under 13 answer the survey.
We take
reasonable steps to ensure parental consent to such procedure by sending the
survey to the parent or guardian's password-protected email address. The
information collected in response to such surveys is not combined with
identifying information about the child. In every case such survey does not
collect Personal Information about the child.
If a Panel
Member has provided us with Personal Information about a child in the Panel
Member's household who is under the age of 13, a parent or guardian of that
child may contact us at the email address or mailing address listed at the
bottom of this Privacy Statement if he or she would like this information
deleted from our records. We will use reasonable efforts to delete the child's
information from our databases.
If you would
like to contact us about your or your child's Personal Information, or to find
out how you can have your child's Personal Information removed from our
database, please see the "Access To Your Information and Complaints" section
later in this document.
J.
Reckner Associates, Inc. is committed to keeping the data you provide us
secure and will take reasonable precautions to protect your Personal
Information from loss, misuse or alteration. Vendors, contractors, or partners
of J. Reckner Associates,
Inc. who have access to your Personal Information in connection with
providing services for J. Reckner Associates, Inc. are
contractually required to keep the information confidential and are not
permitted to use this information for any other purpose than to carry out the
services
they are performing for J.
Reckner Associates, Inc.
J. Reckner Associates, Inc. also safeguards Personal Information,
Demographic Information, and Operating Information from unauthorized access.
Most Operating Information is maintained in databases that are separate from
those containing Personal Information and Demographic Information. Only
authorized J. Reckner
Associates, Inc. employees or
agents carrying out permitted business functions are allowed to access these
databases.
In addition,
each employee of J.
Reckner Associates, Inc. is required to sign a confidentiality agreement
requiring him or her to keep confidential all Personal Information of Panel
Members. Employees who violate the confidentiality agreement are subject to
disciplinary actions, including termination when appropriate.
A)
Accessing, Correcting, Updating and Preventing Use of Your Personal Information
or Demographic Information
If you have
submitted Personal or Demographic Information to J. Reckner Associates, Inc. through the JRA Panel
or otherwise, or if someone else has otherwise submitted your Personal or
Demographic Information to J.
Reckner Associates, Inc., you can:
1)
Access, Correct, Update Your Personal or Demographic Information, by emailing your request to: privacy@reckner.com, or by sending us a letter to the
address listed below. J.
Reckner Associates, Inc. will use reasonable efforts to supply you with
the information you requested to access and to correct any factual inaccuracies
in this information.
2)
Prevent Further Use of Your Personal or Demographic Information, by emailing your request to: privacy@reckner.com. Alternatively, you may call us
at 1-800-355-3395 or send us a letter to the address listed below. In each
case, we will then use reasonable efforts to prevent further use of your
Personal Information or Demographic Information in our files.
B)
Complaints
J. Reckner Associates, Inc. is committed to working with consumers to
obtain a fair and rapid resolution of any complaints or disputes about privacy.
Please send us your questions or comments regarding our privacy practices by
emailing us at: privacy@reckner.com or
send us a letter to:
Susan Phillippe
Privacy
Compliance Coordinator
J.
Reckner Associates, Inc.
587 Bethlehem
Pike, Suite 800
Montgomeryville, PA 18936-9742
J. Reckner Associates, Inc. will be happy to respond to your
questions and comments.
Complaints may
also be addressed to CASRO by emailing it at casro@casro.org
, by telephoning it at (631) 928-6954, or by writing to:
3 Upper Devon
Port Jefferson,
NY 11777
OPTING
OUT
At
any time, you may discontinue your participation in the JRA Panel by sending us an email (privacy@reckner.com)
or by calling us at 1-800-355-3395. Parents or legal guardians of any member of
the JRA Panel who is under the age
of eighteen may discontinue the participation of such child in the same manner.
Please
note that opting-out of the JRA Panel will not automatically cause us to delete
Personal, Demographic, or Operating Information about you (or your child) that
we have previously collected. We will do so, however, at your request, as set
forth above.
J. Reckner Associates, Inc. is not responsible for the privacy
practices or the content of other Websites. We recommend that you carefully
read the privacy policies of each site you visit.
You may contact
us at:
J.
Reckner Associates, Inc.
587 Bethlehem
Pike, Suite 800
Montgomeryville, PA 18936-9742
215.822.6220
privacy@reckner.com
YOUR
ACCEPTANCE OF OUR PRIVACY PRACTICES
By agreeing to become
a JRA Panel Member or participating in a J. Reckner Associates' service or program, you signify your
acceptance of the terms and conditions of this Privacy Statement. J. Reckner Associates, Inc
may make changes to this Privacy Statement from time to time. We will post
changes to our Privacy Statement on the J. Reckner Associates, Inc Panel Member Web Site, so from time
to time please check the Privacy Statement posted there. In addition, we will
alert you to significant changes to this Privacy Statement by providing you
with written, electronic, or other notice from J. Reckner Associates, Inc.