Incentive Payment Policy

The incentive amount will be identified within each invitation. Incentive payment will be paid to all those that qualify and fully complete the survey or interview.

For any incentive that is less than $150, you will have two options

  1. To receive a Virtual Visa® Reward card or
  2. To request a Physical Visa® Reward card

For any incentives that are $150 or more, you will have three options

  1. To receive a Virtual Visa® Reward card
  2. To request a Physical Visa® Reward card
  3. To request a physical check to be sent to the address of your choice

Incentives are usually paid within 2 to 3 weeks after study completion. You will receive an email, from E-mail: with the subject line: Your Reckner prepaid reward has arrived!, stating your incentive is available. You will then have the option to choose your payment method (detailed above) based on the incentive amount.

For questions about the status of your incentive, please email us or leave a message that includes your name, phone number, e-mail address, invitation reference number, and the nature of your inquiry. A dedicated member of our services team will respond to your inquiry by phone or email within 48 hours.

Contact the service team
E-mail:
Phone: 866-486-6942

You can also visit our Cardholder Services website (www.prepaiddigitalsolutions.com). There is a detailed FAQ on the top right of the page.