Focus Group Facilities | About Us Reckner


Passionate about your research

We recruit, field and host every type of qualitative and quantitative research. Our team understands the importance of confidentiality, communication, attentiveness and flexibility throughout the research process.

Experienced, personalized service. From facility and project managers to the client service staff, our engaged, dependable team has a broad market research knowledge base. Our personal goal is to partner with each of our clients. We pride ourselves on delivering creative, proactive solutions to the most exacting specifications of your project.

Superior recruiting. Flawless execution. Our reputation for recruiting is unsurpassed in the industry. We maintain the highest quality standards throughout the process and will deliver the perfect respondents for your research project. With an average tenure of 15+ years, our facility teams have a deep bench of experience. Our test execution resumé includes more than 60,000 projects in the past 25+ years.

Top-Rated facilities. We offer well-appointed client spaces and research accommodations. Our comfortable focus group rooms, flexible multi-purpose rooms, fully-equipped test kitchens, and state-of-the-art product testing booths address all of your research needs. For teammates who cannot attend in person, we offer no-cost, secure Video Streaming. And, all of our facilities have competitive technology, including web-enabled video cameras, wireless CAPI units, video conferencing, digital audio and video recording, and wireless internet access.

Industry excellence. We partner with leaders across virtually every industry to host their market research projects. Our particular areas of excellence include:

alcohol beverage

Alcohol Beverage



beauty products




CBD products

CBD Products

children products

Children Products

consumer healthcare

Consumer Healthcare

current events

Current Events



household products

Household Products

personal care

Personal Care

pet care

Pet Care

sexual health

Sexual Health

sports equipment

Sports Equipment

tobacco and vape

Tobacco & Vape

yard products

Yard Products


Gina Cassel


Senior Vice President
Gina has more than 30 years' experience in the research industry, with extensive knowledge and expertise on the data collection side of the business, working with healthcare, pharmaceutical and consumer clients. In addition, Gina also spent several years working as a field director for a full-service, medically-focused research firm. Gina has extensive experience in both qualitative and quantitative research logistics which enables her to lead her teams in creatively and successfully completing projects for all of Reckner's clients.

Peter Grubb


Executive Director
Peter has more than 20 years' market research experience. Peter oversees business development and key client relationships for Reckner Research, in addition to supervising the operations teams at several key locations. He has extensive experience in all modes of recruiting, field management, study execution and physical plant design. Peter provides high-touch service to his clients, taking the time to understand their unique situation and goals. This approach ensures a successful project and positive experience in any Reckner facility.

Angela Tingwald


Facility Director
Angela leads the Reckner Milwaukee facility and has nearly 15 years' research experience. With expertise in all facets of the data collection process, Ange successfully manages the daily operations of the facility and works with the Project Management team to ensure successful recruiting and execution of studies. She also has a background in Human Resources which enables her to successfully direct staffing contracts for our clients.

Claudia Parrington


Facility Manager
Claudia manages the Reckner Harrison facility and has worked in the market research industry for more than 20 years. With extensive experience across multiple research settings, Claudia has served in management roles in mall research, shopper labs and private research facilities. Her past responsibilities include facility execution for all qualitative and quantitative research, staff management, programming and database management.

TJ Cassel


Facility Manager
TJ manages the Reckner Chalfont facility and has worked in market research for more than 10 years. He has extensive consumer research experience in the details of Central Location Test execution and product placement. TJ’s experience spans client service related to qualitative research as well as a background in healthcare research data collection operations and database processes.

Jessica Sosa


Phone Room Manager
A Reckner veteran for 20 years, Jess has extensive experience in recruiting for consumer and healthcare market research projects. In addition to training, monitoring and coaching phone room staff, she works closely with the recruiting and project management teams to lead innovative recruiting solutions, particularly for hard-to-reach respondents. Prior to joining Reckner, Jess managed research studies for a multi-national, household care manufacturer and held leadership positions within a major call center. She is known for her creative, flexible approach to finding and engaging respondents.

Shelley Carlson


Project Director
Shelley brings nearly 15 years' worth of experience to her role as Project Director. With past responsibilities in recruiting, client service and project management, Shelley has extensive knowledge of the entire research process from phone room to on-site implementation. Always eager to help, Shelley is praised by her clients for her attention to detail and desire to have open dialogue across all of her projects.

Holly Verwey


Senior Project Manager
Working at Reckner since 2006, Holly has held several positions in the research field, including telephone recruiter, CLT staff, client service associate and hostess. Her in-depth experience gives her a broad knowledge base across all kinds of studies and contributes to her ability to remain calm and thorough throughout even the most complex projects. Her clients also value her ability to identify creative solutions and to communicate clearly and honestly.

Amy Koleske


Project Manager
Amy has more than 10 years' experience working in market research. With past responsibilities in recruiting and project support, Amy has in-depth knowledge of how a research project moves from initial recruit to last respondent. She has managed some of our most complicated research projects and is known for her exceptional organizational skills, calm demeanor and dedication to project excellence.

Darlene Bonilla


Darlene has more than 17 years of experience working in market research. Darlene began her career with Reckner as one of our top telephone interviewers and client service assistants. With her in-depth knowledge of project execution and supervisory experience Darlene meets every challenge with enthusiasm and dedication to your project.